The Fern Residency, Aurangabad

Recently stayed here my room was clean and spacious and well maintained and the hotel facilities including the fitness centre and pool were well maintained and accessible.i enjoyed the breakfast buffet which offered a diverse selection of a delicious option…

Dear Guest,

Greetings from The Fern Residency, Aurangabad.

We would like to take this opportunity to thank you for taking the time to write to us.

It is our sincere endeavor to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us.

I have shared your feedback with the associates. It is feedback such as yours that inspires the team and me to constantly strive for excellence and to make sure that our guests leave the hotel with fond memories. The team takes great pride in the service they provide and we believe it is the small details, which make the big difference and drive us towards perfection. Your generous praise of our team, our service and facilities is truly very encouraging.

We are very happy and delighted that we were able to create a pleasant experience. Your appreciation has been shared with my team and we are motivated to strive for excellence.

We greatly value your patronage and look forward to welcoming you back to The Fern Residency Aurangabad soon.

With Best Regards,

Rajendra Joshi

I recently stayed at your hotel from Check-in to Check-out had a wonderful experience. The staff were friendly, attentive, and went above and beyond to ensure my comfort.

My room was clean, spacious, and well-appointed with modern amenities. I stayed here to join the banquet functions which was nicely organised special thanks to Banquet Executive who helped us to organize the function...

Dear Guest,

Greetings from The Fern Residency, Aurangabad.

We would like to take this opportunity to thank you for taking the time to write to us.

It is our sincere endeavor to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us.

I have shared your feedback with the associates. It is feedback such as yours that inspires the team and me to constantly strive for excellence and to make sure that our guests leave the hotel with fond memories. The team takes great pride in the service they provide and we believe it is the small details, which make the big difference and drive us towards perfection. Your generous praise of our team, our service and facilities is truly very encouraging.

We are very happy and delighted that we were able to create a pleasant experience. Your appreciation has been shared with my team and we are motivated to strive for excellence.

We greatly value your patronage and look forward to welcoming you back to The Fern Residency Aurangabad soon.

With Best Regards,

Rajendra Joshi

The room was the best part cause, I went there to meet my long distance lover , the sweet room was Spacey comfortable and fresh everyone was nice .the people there were understanding and welcoming ,I would happly went there again best ever trip I've had.

Dear Guest,

Greetings from The Fern Residency, Aurangabad.

We would like to take this opportunity to thank you for taking the time to write to us.

It is our sincere endeavor to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us.

I have shared your feedback with the associates. It is feedback such as yours that inspires the team and me to constantly strive for excellence and to make sure that our guests leave the hotel with fond memories. The team takes great pride in the service they provide and we believe it is the small details, which make the big difference and drive us towards perfection. Your generous praise of our team, our service and facilities is truly very encouraging.

We are very happy and delighted that we were able to create a pleasant experience. Your appreciation has been shared with my team and we are motivated to strive for excellence.

We greatly value your patronage and look forward to welcoming you back to The Fern Residency Aurangabad soon.

With Best Regards,

Rajendra Joshi

The place where u will find happiness, it was a calm place, the people working there were friendly and kind. I even get a helping hand from them while I lost my glass, they treat me with respect , it's even more fun when u go with your friends u wont regret it

Dear Guest,

Greetings from The Fern Residency, Aurangabad.

We would like to take this opportunity to thank you for taking the time to write to us.

It is our sincere endeavor to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us.

I have shared your feedback with the associates. It is feedback such as yours that inspires the team and me to constantly strive for excellence and to make sure that our guests leave the hotel with fond memories. The team takes great pride in the service they provide and we believe it is the small details, which make the big difference and drive us towards perfection. Your generous praise of our team, our service and facilities is truly very encouraging.

We are very happy and delighted that we were able to create a pleasant experience. Your appreciation has been shared with my team and we are motivated to strive for excellence.

We greatly value your patronage and look forward to welcoming you back to The Fern Residency Aurangabad soon.

With Best Regards,

Rajendra Joshi

Disappointing Experience at The Fern Aurangabad

Despite being a good property, our stay was marred by poor management. The ground staff were courteous and attentive, but the managerial staff seemed indifferent.

Issues Encountered:

1.⁠ ⁠Broken glass bottles were provided to customers (see attached photo), and management justified this.

2. Musty smell in rooms was irritating.

3. Multiple calls were required to get a cup of tea in the morning, with delays blamed on Thai guests.

4. For corporate events, dignitaries were not offered sofas, despite requests.

5. Sapphire Hall toilets were unclean and stinking.

6. Unhygienic dustbins were present at the dining area (see photo).

7. Banquet hall AC was not cooling properly.

8. Food section is too small and creates long queue and it’s like having food inside the Mumbai locals.

9. Chairs are put in banquet hall dining areas which occupies 20% of the space. Management doesn’t listen to remove them to create space.

Poor Management:

General Manager was unavailable, and Mr. Shashank and Mr. Hemant were uncooperative. Junior staff (Ms. Anjali Phatak) from the corporate office was involved in sending an unpleasant email without understanding the challenges we were facing. Corporate office support was withdrawn instead of addressing concerns.

Conclusion:
Horrible experience! We will not stay here again if the hotel management doesn’t act on it. Please investigate and arrange for atleast an apology email from Ms Anjali

Dear Guest,

Greetings from The Fern Residency, Aurangabad.

We would like to take this opportunity to thank you for taking the time to write to us.

Sorry for the inconvenience caused to you during your event, we have noted your feedback and will try to improve on the same.

We greatly value your patronage and look forward to welcoming you back to The Fern Residency Aurangabad soon.

With Best Regards,

Rajendra Joshi