The Shergarh

Excellent service. Mr Abhay Kumar Maheshwari the director of the resort down to earth person. I have not got the words how to praise him. Takes care of everything himself and take pride in his work. The profit from the souvenir shop goes the poor people of Swai Madhopur. Food was fantastic, room was clean, roomservice was excellent. Kithcen incharge Rajesh had taken care us regarding foof choice. I will definetnly book in future.

Dear krisg

Thank you so much for your wonderful review of the shergarh ! We are thrilled to hear that you had such a memorable stay with us and that our efforts to provide exceptional service did not go unnoticed.

Your kind words about our amenities, dining, and overall atmosphere mean the world to us. It is always our goal to create a luxurious and relaxing experience for our guests, and feedback like yours reassures us that we are achieving that.

We would also like to extend a special thank you on behalf of Mr. Abhay. His hard work and dedication are truly the backbone of our exceptional service, and we are delighted to see his efforts recognized. He takes great pride in ensuring that every guest feels welcomed and well taken care of, and we are lucky to have him as part of our team.

Once again, thank you for choosing Shergarh and for taking the time to share your experience. We look forward to welcoming you back in the near future.

Warm regards,

Vaibhav
Marketing
Shergarh Ranthambore

Look, the hotel rooms were good, the grounds and pool pleasant and the food “ok” - (see later for my real issue with it).
At check-in the staff were pleasant. The internet is strangely rationed - a token (actually a code) is given for two attempts per day. When you do get connected it’s not good (better to use cellular data).
My issues are all to do with the fact that the hotel was largely empty when we stayed and the staff seemed hell-bent on co-opting us into their cost and labor-saving schemes. Firstly, it turns out that the impressive bar is actually stocked with empty bottles. You order a gin and tonic and they say “why don’t you try a vodka?” If you press them, and seem annoyed that they could run out of something they had 10 empty bottles of, then they say “ok, I’ll go and find some”, and duly return about 5 minutes later with a new, unopened bottle. Did they just prefer not to have to go to the trouble? This is the “hospitality” industry, isn’t it? Same thing next day - breakfast, served only from 9am to 10am. Come back from safari at 9:30, nothing is out. They offer you an omelette- “no other service, very small number of guests. Have an egg”. When you challenge them, they melt, and out comes the breakfast that they would have otherwise served (chopped fruit, daal, puri, toast, etc) - my point is that it MUST have been sat there in the kitchen, and they just didn’t want the hassle of serving us if they didn’t have to. Then lunch - “not many guests, do you want sandwiches?” “Okay, sure” “Tell me what you want in sandwich- cheese?” - um, how about we sit down to eat when we are good and ready, and then your kitchen staff take orders individually for sandwiches and make them fresh then?
This review is somewhat tainted by a bad experience in the safari (nothing to do with the hotel), but if you are expecting the same premium service you can find in Mumbai, Jaipur or Udaipur, then you’ll go disappointed, at least while the hotel is being run by accountants rather than experienced hospitality specialists.

Really lovely place and facilities, staff really friendly helpful staff, easy trip to see tigers etc, picked up twice daily for safari.
Great to get back to after long hot day for a swim then air con room.
Would recommend.
Out of 12 safari gates number 2 gave best results of sites of tigers so good luck on your trips

Thank you

Nice facilities if a little antiquated. The room was a padlock on the door. This added to the charm. There was no safe in the room. Was disappointed that we weren't given a tented room but the room was comfortable and clean. We had to wait for our suit cases but this wasn't the hotels fault as they were coming by road. The on site shop was reasonably priced for the merchandise and the shop keeper was very helpful especially when it came to insect repellent. We bought a few items from there. The food was good and the paratha excellent. There was a bar attached to the restaurant which was good as it was needed after the game drives. I would stay there again.

We stayed at this place as a family with kids and grandparents and had an excellent experience. We stayed in 2 cottage rooms and the rooms were large with lots of space. The gardens are large and well maintained. It has a tranquil ambience and the pool was very clean. The food served everyday was fresh and never repeated for the three nights and the quality was excellent. The staff are extremely attentive and always there to serve your needs. The location is close to the entry for zones 1 to 5 and very convenient for safari pick ups and drop offs. We would happily stay here again. The only suggestion would be to add small changing rooms next to the pool.