Vila Gale Collection Praia

A lovely small hotel it’s the perfect place for relaxing, whether it’s chilling by the pool, having a massage or a soak in the spa. There’s no fighting for the sun loungers which is nice and you don’t get woken up by loud/drunk people.The rooms a spacious and comfortable, food is lovely with plenty of choices but I do recommend that a table for evening meal is booked as the restaurant does get busy. Staff are so friendly and always happy to help. We’ve been coming here now for three years and won’t go anywhere else. It’s nice that the staff remember us. I think the only down side is parking can be a nightmare as there’s no allocated parking for the hotel.

Dear Mrs. Sam W,

Thank you so much for your kind review and for being a loyal guest over the past three years! We're delighted to hear that you find our hotel the perfect place for relaxation, enjoying the pool, spa, and massages.

It's great to know that our spacious and comfortable rooms, as well as our varied food choices, meet your expectations. We appreciate your recommendation to book a table for the evening meal to avoid the busy times.

Your comments about our friendly staff and the personal touch of remembering returning guests mean a lot to us. We are, however, sorry to hear that parking can sometimes be challenging. We will continue to explore ways to improve this aspect for our guests.

We look forward to welcoming you back again soon!

Best regards,
Luisa Santos

Impeccable service, ALL staff in the hotel is nice and offers a tailor-made service. I’d really want to mention everybody starting from receptionists, waiters, cleaners and the hotel manager, Luisa.
I had a room ‘with a view’ - nice indeed!
Breakfast is reach and good ingredients.
Very close to the beach, a 5 min walking distance (it’s an option of an open beach or another one, which is protected by rocks).
A large supermarket is nearby (~10 min by foot).
If you need more privacy - ask for a room, which starts from 104, 204, 304 - in that case you won’t hear sounds from the bar area.

Dear guest WorldTravelorLove1,

Thank you for sharing your pleasant experience at Vila Galé Collection Praia. We are thrilled to hear that you enjoyed impeccable service and appreciated the tailor-made service provided by our entire team. It's wonderful to know that your room met your expectations and that you found the breakfast to be rich and made with good ingredients.

We are glad our proximity to the beach and the nearby supermarket added convenience to your stay. Your tip about requesting rooms starting from 104, 204, or 304 for more privacy is very helpful, and we appreciate you sharing it with future guests.

We look forward to welcoming you back for another enjoyable stay.

Best regards,
Luisa Santos

Stayed here for 4 nights as a Birthday Break for the good lady, can only say it was fantastic. The room was well presented and spotless, the Restaurant delivered some of the best hotel food I have ever had, the breakfast buffet was magnificent with so much choice of hot and cold food choices, juices of all kinds. The pool looked really inviting but for medical reasons I couldn't use it, but it was well maintained and cleaned daily. The staff were very friendly and attentive, I really couldn't think of a reason to complain but maybe just a suggestion to the management, the provision of tea and coffee making facilities in the room would be lovely, personally I like a hot drink first thing in the afternoon and last thing at night .

Dear Mr. Philip P,

Thank you for choosing Vila Galé Collection Praia for your birthday break and for taking the time to share your positive feedback.

We are delighted to hear that you enjoyed your stay, finding the room well presented and spotless. It's wonderful to know that you appreciated our restaurant, especially the breakfast buffet with its wide variety of choices.

We appreciate your kind words about our staff's friendliness and attentiveness. Your suggestion regarding the provision of tea and coffee making facilities in the room is noted. We would like to inform you that we do have espresso coffee machines and kettles available upon request at no additional charge.

We hope to have the pleasure of welcoming you back soon.

Best regards,
Luisa Santos

Not nearly enough staff anywhere. Libby, bar, restaurant and inside bar all queued down the road. The staff was overwhelmed. Two staff in any area for a full hotel is ridiculous. It's a lovely clean place, but waiting half an hour for a cold drink by the pool was simply annoying

Dear Mrs. Gina,

Thank you for your feedback.

We sincerely apologize for the inconvenience you experienced due to the staffing issues during your stay. Your comments are very valuable to us, and we take them seriously as they help us to identify areas for improvement. We understand how frustrating it must have been to wait for service and we are committed to addressing this issue to ensure a better experience for our guests in the future.

We appreciate your understanding and hope that despite this, you found other aspects of your stay enjoyable. We aim to provide a relaxing and seamless experience for all our guests and are continuously working to improve our services.

Thank you once again for your feedback.

Best regards,
Luisa Santos

We had high hopes for this boutique hotel given the good reviews but we were quite disappointed overall during our 9 day stay. We arrived in adapted private transport due to my being disabled and using a mobility scooter. We were greeted and checked in by a male staff member. Given a cold mint green tea and warm flannel and told about the hotel. Our room was on 2nd floor (same as reception). The corridors are extremely dark and it was 2 days before we found the light switches which only dimly lit the corridors anyway. We were very disappointed in the room which had a “garden view” there is no garden just a large wall two metres from the patio and some large pots of plants. We asked 3 times to be moved to a pool view room (even offering to pay a supplement) but they kept telling us there weren’t any. So we remained disappointed for all 9 days. There was a public footpath behind (this was often noisy). The room was very dark due to the garden patio and the sun only appeared on it early morning…. Hence we never sat out there - but, it was good for drying our towels etc. The room was pretty nice, large bed a tv (didn’t find any English channels bar sky news) decent bathroom with bath and shower. Shower gel at sink and another one half way up the bath wall are attached to the wall. So if you’re bathing and like me unable to keep getting up and down you can’t reach the shower gel! So I ended up having to go and buy a bar of soap to use. Our room was rarely serviced before the end of the day so on a few occasions we put the don’t disturb sign up as it was too late and we were back in the room. There is wardrobe space but only 2 tiny drawers. We struggled to keep the room tidy because there was not enough space. Bedside tables not drawers and a dressing table ….. no drawers or cupboard space.
Disabled access is poor. I had to clatter into the reception on my scooter because of the high threshold entering the hotel. This continued without assistance from anyone. I asked a female on reception if there was a ramp or something - she said she’d look - nothing materialised until after 3 days Ricardo was on duty… he saw my struggles and asked me wait “I think I have something”. He came back with a small, but perfect wooden ramp! Ricardo was the only person who helped he jumped up to open doors at every chance he got. Others just watched me struggle. There is a very small gym air con not working and no towels or water. Also my husband went down two mornings running and the door had not been unlocked (a trip to reception both times to rectify this). Access to the pool is either steps or a door near the bar which had a five inch steep ramp that would have broken my scooter. There are disabled parking spaces outside the hotel but no dropped kerbs (unbelievable). The pavements are awful cobbled and bumpy). We had x a bad experience at the Italian attached to the hotel. Reserved table, were seated but then ignored for 20 minutes whist the staff all chatted and flirted with each other.
Eventually having flagged a waiter down he took our order. No explanation about limits to what we could order…. They didn’t even seem to know we were from the hotel. Communication was poor generally!
There is one other person who deserves a mention Ely from the bar. He was quite charming and chatted like he knew us.
We won’t return - it’s not for us. But is perfectly situated for the Galé beach. Oh and the al a carte food in the hotel is truly lovely. Could not fault that.

Dear Mrs. Debbie,

Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We sincerely apologize for the issues you experienced, particularly regarding the accessibility and the service shortcomings.

We understand how important it is for all our guests to feel comfortable and well-catered to, and it's clear we fell short in this regard during your stay. Your comments about the lack of adequate disabled access and the insufficient assistance from staff have been noted and will be addressed promptly. We are especially sorry that the garden view did not meet your expectations and that the room's amenities were not entirely suitable for your needs.

Your feedback about the dark corridors, room servicing, and lack of drawer space is valuable and will be taken into consideration as we strive to improve our facilities. We also regret the poor experience at our Italian restaurant and will work to improve communication and service standards there.

It's heartening to hear that Ricardo and Ely provided you with exceptional service. We will ensure their efforts are recognized. Additionally, we appreciate your kind words about the à la carte food in our hotel.

We understand that these experiences have significantly impacted your stay, and for that, we are truly sorry. Your comments will be used constructively to ensure that we can provide a better experience for all our guests in the future.

Thank you once again for your feedback.

Best regards,
Luisa Santos