Villars Palace

Wonderful hotel with magnificent views over the Alpine landscapes, the lobby and several rooms are like balconies over the mountains. We had a truly pleasant 4-day stay here with great gastronomy options, a very cool DJ entertainment and cozy and modern meeting room facilities. A huge thanks to Mrs Donnet and Mr Girod for allowing us to discover this little gem and thanks as well to Mrs Aloma and Mrs. Doroth for their very professional restaurant service.

Dear Tom352VD,

A warm thank you in the name of the entire Team of the Villars Palace for this stellar review!
It is our great pleasure to read that you had an incredible time with us and enjoyed our property, service and facilities.
We truly look forward to welcoming you very soon again.

Kindest regards,
Jean-Yves Blatt and the entire team of the Villars Palace

Having travelled around the world and seen all categories of accommodation, this hotel is just magnificent . The outside as well as inside decor is cozy and modern and they have managed to turn an ancient Palace into something grandiose.
Staff is multilingual, helpful and welcoming. Our room, a superior with balcony and view over the valley (#331) was spacious and beautiful. Our medium size dog was welcomed with a super bed and always served water. Breakfast excellent but we did not try the restaurant. They also have a cigar room which we will try tonight. A well equipped gym and heated outdoor pool.
I highly recommend this hotel, and if you think the pillows are to hard you can always ask for softer ones 😊

Dear Akka_and_me,

I am truly speechless in reading your warm review. I would like to thank you from first for your kind appreciation, and second for giving us the opportunity to welcome you here at the Villars Palace.
I am delighted to read that you enjoyed so many aspects of your stay and look forward to your return and to sharing other memorable and magical moments.

Kindest regards,
Jean-Yves Blatt and the entire team of the Villars Palace

C’était notre Spot Préféré
Entre Terrasse et Canapé Devant la Cheminée
L’ultra Brut LP Était à Prix Honnête comme au Montreux Palace en un An il a prix 25% D’augmentation Juste Exagéré
Sommes venus Boire 2Bouteilles
Manger Du Saumon …….
Avons été obligé de Demander
Des Serviettes Des Sets en Tissus
Pour mettre sous les Assiettes Un Moulin à Poivre
de l’eau 3 fois pour le Chien
Le Service est Devenu Médiocre
Mais que fait le Directeur Du Bar
Du Resto
Très Déçu Nous ne Viendrons Plus Maintenant Nous le Buvons Sur La Terrasse de Notre Chalet
Bien plus Agréable
Mais Vraiment Dommage Qu’à Villars il n’y est plus un Endroit Top pour Faire un Bel Apéro Chic
Triste

Cher Jeanan2inev,
Je tiens à vous remercier d’avoir pris le temps de partager avec nous votre retour à la suite de votre visite au Villars Palace.
Je suis profondément navré d’apprendre que votre expérience ne fut pas à la hauteur de vos attentes et de la qualité de service pour laquelle nous sommes reconnus.
Soyez certain que vos remarques, heureusement isolées, ont été transmises à notre équipe du Bar et que les mesures nécessaires ont immédiatement été prises.
A nouveau et au nom de toute l’équipe du Bar du Palace, je vous prie de bien vouloir nous excuser.
Nous espérons malgré cette péripétie, avoir l’occasion de vous accueillir et de vous servir à nouveau.
Bien à vous,
Jean-Yves Blatt et toute l’équipe du Villars Palace

Our recent stay at Villars Palace, while punctuated by several positive aspects, unfortunately proved to be a bad experience marred by very serious issues.

Positive Aspects:
Friendly Staff: The majority of the staff, including Zoe at Concierge, Daniil who helped us with check-in, the receptionists, and the luggage assistance team, were kind and greeted us with smiles.
Breathtaking Views: The views from the reception, the Bar, and the 1913 restaurant were truly breathtaking, contributing to a pleasant ambiance within the hotel.
Modern Renovation: The hotel has undergone a commendable renovation, presenting a modern and updated feel in most areas.
Spacious Junior Suite: Our Junior Suite was generously spacious, featuring two separate bathrooms for added convenience.
Quality Amenities: The towels, bathrobes, and slippers provided were of high quality, contributing positively to our overall comfort.
Excellent Spa Treatment: The spa treatment my wife received was excellent, showcasing a commendable aspect of the hotel's services.
Good Breakfast: The breakfast was satisfying and at 5-star standards, providing a positive start to our days.
Convenient Origins Bar: The Origins Bar, offering free soft drinks and a coffee machine, was conveniently located near our room, proving to be a practical amenity.

Issues Encountered:
Hygiene: We found several pieces of hair in our bed upon entering the room, an issue that should never be overlooked in a reputable hotel.
Security Concerns: When we returned to the hotel on the second day, we found our door wide open, and the room card missing, posing a serious security risk to our belongings.
Technical Issues: Both heaters in our room didn't work, leading to multiple calls to the reception and a prolonged visit from a technician.
Miserable Christmas Eve Dinner: The Christmas Eve dinner lacked festive elements, including decoration, appropriate lighting, and suitable music. The buffet lacked essential options like beef, pork, and vegetables.
Poor Food Quality at the Bar: Overpriced food with subpar quality at the Bar, exemplified by my wife's untouched Caesar's salad due to dry and overcooked chicken.
Lack of Apology Gesture: Despite bringing these issues to the attention of the reception, we only received reassurances that future occurrences would be prevented.
2-hour Delay for Room Service: On our last day and after receiving the aforementioned reassurances, our room service order experienced a huge delay, taking exactly 2 hours to arrive.

In conclusion, while we appreciate the positive aspects of our stay, the serious issues we encountered, coupled with the lack of acknowledgment from the hotel, overshadow everything. Spending almost 3,000 Euros for a 3-day stay, we expected a premium experience but were met with a very problematic stay. Any promises of a better experience in the future hold little value, as a trip to Switzerland is not so easy for us, and our next visit would likely involve exploring other interesting regions of this beautiful country.

We wish only the best to all the staff and the management of the hotel and hope that no one else will have the same experience we had.

Dear Dimitris_Xip,
We thank you for the significant effort made by sharing again your review previously posted on google.
While we are delighted to read that you enjoyed some aspects of our hotel, we are deeply sorry and aggrieved that you were exposed to such a very unfortunate succession of inadequate shortcomings.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations.
As a teachable moment, your feedback has been shared with the appropriate hotel team for investigation.
Aware of your dissatisfaction during your stay, our team did the very best to accommodate you accordingly. Indeed, to offset the inconveniences caused, particular attention with apologies letter has been sent to your room including a bottle of Champagne. Moreover, our Concierge and Reception colleagues were delighted to offer you constant support in organizing your escapade, activities booking and many more.
We hope that these great moments will also remain in your memories while assuring you that we won’t spare any effort to rectify the situation promptly and accurately.
On a concluding note, we truly hope that you can change your mind about another visit to our property and give us the chance to restore your faith.
With very best regards,
Jean-Yves Blatt and the entire team of the Villars Palace

Très décevant.

Nous sommes arrivés à 4 sur la terrasse pour prendre le café et manger une douceur. Le serveur est venu avec les cartes en laissant la table sale. On a demandé de la nettoyer. Mon mari a reçu des miettes sur lui !!!

Puis on a attendu 10 min... pendant ce temps le serveur est allé servir d'autres personnes qui étaient arrivés après nous.
Lassés on est parti. On a croisé le serveur qui a tourné la tête.

C'est le 1er de l'an et meme pas un mot gentil.avec en plus un service en dessous de tout pour un palace.

Il se passe quoi ici????

Chère sushirose,

Nous vous remercions pour votre commentaire déjà publié sur google.

Bien que certains points mentionnés, soient le fruit d’erreurs humaines, votre expérience ne reflète en aucun cas notre ambition ainsi que la qualité d’accueil et de service que nous mettons en œuvre au quotidien.

Au nom de toute l’équipe du bar du Palace, nous vous prions de bien vouloir nous excuser des désagréments causés.

Bien cordialement,

Jean-Yves Blatt et toute l’équipe du Villars Palace

Schön renoviertes Hotel. Einige Details lassen vermuten, dass dann doch irgendwann das Budget eng wurde.
Die Doppelzimmmer der Einsteigerklasse sind für zwei Personen zu klein. Da sollte definitiv eine Kategorie grösser gebucht werden. Auch dass es im Zimmer keine Minibar hat (es hat auf jedem Gang eine „Verpflegungsmöglichkeit“) fanden wir etwas seltsam. Wir assen an einem Abend im Hotelrestaurant. Das Menu war köstlich!
Auch das Frühstücksbuffet ist der Hammer und sucht seinesgleichen in Auswahl und Qualität.
Einzig eine Servicekraft beim Frühstück leistete sich einen grossen Faux pas. Dies haben wir aber an der Rezeption gemeldet.

Dear Guest,

Thank you for your recent stay at the Villars Palace. It’s our pleasure to hear that you had a truly enjoyable experience with us!

Please kindly be informed that our choice not to provide a mini bar in the room is driven by a sustainable and circular mindset, aiming to minimize our environmental impact. However, complimentary soft drinks, tea, coffee and water are available for our guests in each floor at our Origins bar.

As for your remark regarding the rooms, we are delighted to inform you that our hotel is going under some renovation in order to enlarge our rooms and to offer a better experience to our guests.

We thank you again for your precious feedback and truly look forward to hosting you again very soon.

Kindest regards,
Egbert Buursink and the whole team of the Villars Alpine Resort

Arrivato ieri al maestoso Villar Palace con la mia auto per bere un aperitivo in compagnia di 2 amici mi è stato chiesto di parcheggiarmi l’auto da solo strano per un hotel 5*****.
Con mia immensa sorpresa il parcheggio era a pagamento.
prendo il ticket parcheggio cammino 300 metri per entrare nel hotel curiosando un po’ qua e là alla fine decidiamo di bere una bottiglia di vino in terrazzo il lato bar era pieno e quindi ci sediamo davanti alla rôtisserie completamente vuota molto prima dell’orario di cena il cameriere ci ha chiesto di spostarci verso il lato bar perché li non potevamo stare .(strano era vuoto )
avrebbero potuto farci sedere avvisandoci che ad una certa ora serviva il tavolo per la cena e c’è ne saremo andati.ci spostiamo al Bar un po’ rammaricati per non
Poter restare in terrazza a bere il nostro aperitivo approfittando della bellissima vista chiedo il menu e mi viene proposto il QR code il mio telefono scarico quindi ordino una bottiglia di vino bianco senza sapere il prezzo senza visionare la scelta.
Penso sia il caso di stampare dei
Menu !!!anche perché le persone anziane non tutte hanno la dimestichezza con il QRCode
Alla fine ho chiesto se era normale che un cliente che consuma debba pagare il biglietto del parcheggio e gentilmente mi è stato offerto un biglietto uscita senza pagare.
il personale tutto cordiale e gentile. Penso ci sia ancora qualche piccolo dettaglio da migliore
Massimo

Dear Mr. Massimo,
We thank you for taking the time sharing your review with us.
We are delighted to note that you had a pleasant time at the Villars Palace while on the other hand, we are naturally disappointed to hear the shortfalls you have faced.
As for the restaurant terrasse, since our outdoor pool is facing the terrasse corner and out of privacy grounds and respect of our in house guests, this terrasse side is strictly reserved for the restaurant and only accessible during the operating hours of the restaurant.
Regarding the parking please be informed that most of the 5 star hotels parking services are available at extra cost. The Villars Palace parking is a public parking and therefore a paid one. Likewise and out of common sense, it is coherent that this public parking should also be a paid service for our clients. Although, on exceptional case submissive and at the discretion of the Managers, the parking can graciously be offered which has been your case.
In a period of high throng, please understand that our Valet service favours the in house guests and the ones eating at the ‘’ La Rôtisserie’’ restaurant . Therefore we kindly ask all other guests to park themselves.
As for your experience at the Bar, we regret to learn that we didn’t meet your expectations and apologize for the inconvenience. Please rest assured though that we have to take your feedback on board, in order to seek further opportunities to improve our services.
Following our environmental commitment as a member of the Swisstainable, we tend to cut down on paper consumption. Therefore and as an environmental friendly move, our bar provides mostly QR code. However the Food Card is available on a printed version. Our team surely remains available to guests for any information and detail required.
Despite your first impression, we truly hope to welcome you back in the near future.
Kind regards,
Charlotte, Jean-Marc and the whole team of the Villars Alpine Resort